Shipping policy
At Organic Sens, we aim to deliver your orders quickly and safely.
Order Processing
- Orders are processed within 1–2 working days after confirmation
- Orders placed on Sundays or public holidays are processed the next working day
Delivery Time
- Major cities: 2–4 working days
- Other cities / remote areas: 3–6 working days
Delivery time may vary due to courier issues, weather, or unforeseen circumstances.
Shipping Charges
- Shipping charges (if any) are clearly mentioned at checkout
- Free shipping may be offered during promotions
Cash on Delivery (COD)
- COD is available across Pakistan
- Our team may call or message to confirm COD orders before dispatch
Courier Partners
We use reliable courier services to ensure safe and timely delivery.
Delayed or Undelivered Orders
- Organic Sens is not responsible for delays caused by courier companies
- Incorrect address or unreachable phone number may cause delivery delays
Damaged or Missing Items
If your order arrives:
- Damaged
- Leaking
- Incomplete
Please contact us within 48 hours of delivery with clear photos or videos.
We will assist you as per our Return & Refund Policy.
Delivery Address Responsibility
- Customers are responsible for providing the correct and complete address
- Additional charges may apply for re-delivery due to incorrect details
Contact Us
For shipping-related queries:
📧 Email: info@organicsens.com
📞 Phone / WhatsApp: +92-331-744-8771
📍 Address: 35-21 Lake Road Auto Market, Chauburji, Lahore
Organic Sens reserves the right to update this Shipping Policy at any time.